Refund and Cancellation Policy

Edgistify is managed and operated by OptiSupply Chain Solution Pvt Ltd, a company incorporated under the Companies Act, 1956, having its registered office at ​​1201/1202, 12th Floor, Opal Square IT Park, Padwal Nagar, Thane West, 400604. This document is an electronic record controlled by the Information Technology Act of 2000 and any rules promulgated thereunder. Neither physical nor digital signatures are necessary for this electronic record because it is produced by a computer system. This Refund and Cancellation Policy outlines the guidelines and procedures for processing refunds and cancellations for products and services available on the Edgistify website.

Refund Policy

At Edgistify, we strive to ensure customer satisfaction with our products and services. However, in the event that you are not satisfied with a purchase, you may request a refund in accordance with the following terms:

Eligibility for Refund

Refunds are only applicable under the following circumstances:
- The product/service received is defective or not as described.
- The product/service does not meet the agreed specifications or standards.
- The service was not rendered or was rendered unsatisfactorily.
- A duplicate transaction was made.

Refund Process

To initiate a refund, please contact our customer support team at [email protected] within 7 days of receiving the product/service. You will be required to provide proof of purchase and a detailed explanation of the reason for the refund request.

Processing Time

Once your refund request is approved, we will process the refund within 5-7 working days. The refunded amount will be credited to your original method of payment or bank account, depending on your choice.

Non-Refundable Items

Certain items are non-refundable, including:
- Services that have been fully rendered.
- Products that have been used or damaged after delivery.
- Customized or personalized products.

Cancellation Policy

If you wish to cancel a product or service, please contact our customer support team as soon as possible. Cancellation requests must be made before the product is shipped or the service is rendered. If the cancellation request is approved, you will receive a full refund within 5-7 working days.

Changes to this Policy

Edgistify reserves the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

Contact Information

For any questions or concerns regarding our refund and cancellation policy, please contact us at [email protected].